Tickets Terms and Conditions
Terms and conditions
1. Definitions and Interpretation
“Event” means an entertainment event including, without limitation, a concert, exhibition, sports, theatrical and/or music event to be held at a Venue in respect of which We have the right to sell you Tickets.
“Event owner” means the person who sets the price of a Ticket.
“Event price” means the price set by the Event owner (including any flexible price which is set by the Event owner depending, for example, on market demand, but not including any price set by a reseller) for the sale of a Ticket at the time it is first sold to a customer.
- Including VAT and any unavoidable charges set by the Event owner (such as a restoration levy, facility fee or refurbishment fee); but
- Not including any fees charged by Us (such as booking fees or delivery charges).
“Tickets” means tickets or other types of evidence (including electronic tickets) for an event sold by Us to you on behalf of the organisation responsible for the event for the right to occupy space at or to attend an event. For the avoidance of doubt, this includes seat only and hospitality packages.
“Ticket Price” means;
- The total amount of the Event Price and any booking fees which apply per Ticket, but not including any delivery charge which applies per booking; or
- Where the Ticket is sold at a discount, the total amount of the discounted Event Price and any booking fees which apply per Ticket, but not including any delivery charge which applies per booking (the discounted Ticket Price).
“Venue” means any facilities or locations of any nature where the event is being held.
“We” means The Royal Edinburgh Military Tattoo. “Us” and “Our” shall be read accordingly.
“You” means you or anybody who in our reasonable opinion is acting with your authority or permission. “your” shall be read accordingly.
“Party” means friends and/or family.
“Promoter” means the person firm or company staging the event if different from Us and the Venue.
“Group” means group organisers, charities, travel and coach companies or other organisations that We have agreed to sell to knowing that the Tickets are intended for resale.
“Refundable Amount” means the amount of the Ticket Price that is refundable in accordance with these Terms and Conditions which shall not be less than the Event Price.
All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with Us prior to purchase, as purchase of Tickets constitutes acceptance of these Terms and Conditions. For the avoidance of doubt, purchase of Tickets to sell for trade purposes by authorised agents also constitutes acceptance of these Terms and Conditions and an undertaking to make their client aware of these Terms and Conditions.
A valid Ticket must be presented to gain entry to an event. Removing any part of, altering or defacing the Ticket may invalidate your Ticket. Official ID of the lead Ticket holder, corresponding with the name on the Ticket presented, will be subject to random checks.
It is your responsibility to check your Tickets as if you have made a mistake it cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact Us immediately if there is a mistake.
By purchasing Tickets to sell for trade purposes, you are accepting that as an agent you are responsible for making Us aware of the clients’ needs. In the circumstances that this is not communicated to Us in a reasonable amount of time, We will not be held responsible for any inconvenience caused to the client.
We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. For example, for events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue.
Duplicates may therefore be issued at the discretion of the promoter or the Venue acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied. We and the promoter reserve the right to provide alternative seats at an event to those specified on the Ticket if the staging of the event reasonably requires, provided they are of no less value to that stated on the Ticket.
Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket. Use of images of Tickets (or attempting to replicate Tickets) is prohibited and may be viewed as attempted unauthorised resale, unless use is expressly authorised by Us.
3. Price and Payment
The price of the Ticket shall be the price set at the time We accept your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee.
No order will be accepted until We have received full payment unless explicitly agreed otherwise.
Ticket despatch will commence by July in process date order. Given the high volume of orders processed, please allow 28 days from this time for receipt of tickets. Tickets will only be delivered to the billing address of the debit/credit card holder.
If your Tickets are not being held at the Tattoo Ticket Office, and you have not received your Tickets from Us 72 hours prior to the event, please contact Us.
If Tickets dispatched by Royal Mail ordinary post, special delivery or registered post are returned to Us as “addressee unknown” We reserve the right to cancel your booking and make a refund of the Ticket price only.
If you select “Print at Home” your Tickets will be delivered as an e-ticket to the email address provided at the time of purchase. Your e-ticket must be clearly printed to scale on plain A4, clean, white paper. Entry will not be admitted if the e-ticket is presented on mobile or tablet device. Problems with printing will not be Our responsibility or the responsibility of the Venue.
If you are collecting your Tickets from the Tattoo Ticket Office, you must have your acknowledgement of order and the signed credit/debit card used to make the order with you. Tickets must be collected by the named cardholder as their signature will be required before tickets are released. You will be able to collect your Tickets from Tattoo Ticket Office, 1 Cockburn Street in Edinburgh, from July until the start of the performance (except on the final Saturday performance when the office will close at 10.00pm). We do advise, however, that tickets are collected no later than 30 minutes prior to the performance start time due to the distance from the Venue.
Please note that Tickets purchased for a performance within seven days (14 days for non-UK addresses) will be held for collection at the Tattoo Ticket Office, 1 Cockburn Street, Edinburgh, EH1 1QB. However, We reserve the right to make other Tickets available for collection at the Tattoo Ticket Sales Office. You will be notified by telephone, email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary.
5. Changes To Event
The organiser of the event and/or the Venue reserves the right to make alterations to the published event programme where reasonably necessary.
Subject to clause 10, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of event. Where an event is cancelled or rescheduled (subject to below) by the Venue or promoter, where an event is cancelled or rescheduled due to circumstances beyond our control, or where there is a material change to the programme of the event, you will be entitled to claim a refund from Us in accordance with this clause.
A ‘material’ change is a change which, in our opinion, makes the event materially different to the event that purchasers of the Ticket, taken generally, could reasonably expect.
Where such a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such change, cancellation or where the event has been rescheduled, prior to the rescheduled event.
The refund for Tickets equals at least the face value price paid or, if the face value has been reduced by the organiser, the discounted face value price paid in accordance with the STAR Code of practice. In order to claim your refund, please apply in writing to your point of purchase, enclosing your complete unused Tickets, if received, promptly (e.g. within 28 days from the date of the event). Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at our discretion, where payment was made by cash.
For the Preview Performance or other scheduled filming nights this will be indicated to you on purchase of the Ticket and by purchasing your ticket you are accepting that your view of the Event may be obstructed by photographers and/or media that may be present on the esplanade and/or in front of seats. As a result, We do not offer refunds and Tickets sold for these performances are compensated for in Ticket Price.
If seats are deemed to offer a restricted view the level of restriction is indicated to you on purchase of the Ticket. Refunds and compensation will not be offered if your view is restricted or disturbed in a way that has been indicated to you on purchase of the Ticket.
These Terms and Conditions do not and shall not affect your statutory rights as a consumer.
Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Liability for the cancellation or rescheduling of an event, or for material changes to an event, will be limited to the refund as set forth in section 6.
Neither We nor the Venue nor the promoter will be responsible for any loss, theft or damage of your personal belongings, other than caused as a result of our negligence or other breach of statutory duty.
8. Cancelled/Rescheduled Events
It is your responsibility to ascertain whether an event has been cancelled or re-scheduled and the date and time of any re-scheduled event. Where an event is cancelled or re-scheduled, We will use our reasonable endeavours to notify you using the details you provided Us with at the time of ordering. We do not guarantee that you will be informed of such cancellation before the date of the event.
It is your responsibility to inform Us of any change to the contact address, telephone number or email address you provide Us with at the time of ordering.
9. Use of Details and Data Protection
In order to provide you with the best service We can, We collect certain personal information about you. When you book Tickets, we may need to collect information about you to process the transaction and fulfil your order. This information may include, but is not limited to, details such as your name, your address and your credit/debit card details. Please note that all data thus captured will be used and held in accordance with the requirements of data protection legislation.
10. Resale/ Use of Tickets and Property
Tickets You purchase are for Your and Your Party’s personal use only. You and Your Party must not resell or transfer (or seek to resell or transfer) a Ticket. If you can no longer attend an Event, You may be permitted to resell (and/or transfer) Your Ticket using Our resale facility subject to an administration fee of 10%. Please contact Our Box Office team on 0131 225 1188 or email@example.com up to two hours before an Event for further details on how to resell Your Ticket. Resale of a Ticket is not guaranteed and We shall not be liable for any Tickets that are not successfully resold.
If Tickets purchased as part of a Hospitality package fail to resell closer to the date of performance they will be offered for resale as ‘seat only’ and if successfully resold You will be refunded based on the ‘seat only’ element of the package.
Any unauthorised resale or transfer (or attempted unauthorised resale or transfer) of a Ticket in breach of the applicable law or these Terms and Conditions will be grounds for seizure or cancellation of that Ticket (in which case We shall refund the Refundable Amount) and/or blacklisting of You. If We cancel any Ticket or blacklist you, We shall notify You.
You will be Blacklisted from purchasing Tickets for the Event if We have evidence that You are reselling Tickets either: outside the Event or on ‘third party’ websites; or replicating or altering Tickets to resell.
If you have bought a Ticket that has been made void, you are able to claim back a refund providing You have given evidence that You have refunded the third party Ticket buyer. You have 60 days to claim your refund once the Ticket has been made void or it will be assumed that Your refund amount is to be given to The Royal Edinburgh Military Tattoo (Charities) Limited. To claim a refund the Ticket purchaser should contact Our Box Office team on 0131 225 1188 or firstname.lastname@example.org.
11. Void Tickets
Any Ticket obtained in breach of these Terms and Conditions shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.
If Your Ticket is voided for entry because it has been resold contrary to the law or Our terms and conditions, We will make every effort to sell You a new Ticket if any is available, or to provide assistance to help You obtain a refund from your point of purchase, for example by providing You with written confirmation that We voided your Ticket.
12. Restrictions on the Purchase of Tickets
Tickets may be restricted to a maximum number. We reserve the right to cancel Tickets purchased in excess of this number and without the Our agreement, without prior notice unless the purchase of an excess was due to our error.
13. Conditions of Admission
The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances which may be detrimental to the performance or the event including but not restricted to for health and safety reasons, licensing reasons or where a Ticket is void.
Personal belongings and bags may be subject to search. Official ID of the lead Ticket holder of your Party, corresponding with the name on the Ticket presented, may also be subject to random checks during entry to the Event.
The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right.
You must comply with instructions and directions given by Venue staff and stewards.
No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour.
14. Restrictions and Prohibitions
Photography and recording of any part of the Event and its arena, should be used for non-commercial, personal purposes only. Photographs, film or other audio-visual material recorded may not be sold, used or published commercially in any way whatsoever unless authorised by Us or the promoter and may be confiscated by Us or Our authorised agents if such usage is suspected. For the avoidance of doubt, material over two minutes in length must not be published on video distribution or other social media platforms. Any recording made of an event in breach of these conditions shall belong to Us.
The use of photographic equipment, mobile telephones, tablets or other electronic devices, must not inconvenience any other person in the arena. The use of tripods and monopods, and flash photography are forbidden.
Television, streaming CCTV and other film cameras are in operation at the Event, this includes filming by the police or security staff carried out for the security of customers and filming for broadcast and to produce souvenir photographs and videos. By attending an event, Ticket holders consent to filming (including CCTV), photography and sound recording of themselves as members of the audience. The promoter may use such films, photographs and/or recordings (including any copies) of your actual or simulated likeness without payment in perpetuity.
Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials.
Smoking is not permitted unless within a designated smoking area (if any).
The following are not permitted within any Venue:
- animals (with the exception of assistance dogs);
- laser pens
- bottles (more than 500ml), cans or glass containers;
- any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and
- illegal substances.
We do not permit the opening of umbrellas during the Event as it may obstruct the view or harm other Ticket holders.
The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other members of the audience or the event or is one of the items not permitted in the Venue as listed above.
The promoter and Venue will not be liable for any loss, theft or damage to confiscated items.
The Ticket holder and Party are requested to be seated 15 minutes before the start of the performance. Every effort shall be made to admit latecomers to events at a suitable break in the event, which may be the interval, but late admission cannot be guaranteed.
Ticket holders may only leave and re-enter the Venue during an event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind. Be aware that, at designated times during the Event, Ticket holders may be prevented from exiting the Venue due to risk of injury.
The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which you do not hold a Ticket is strictly forbidden.
15. Health and Safety
Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the event.
If Ticket holders have any special requirements or concerns about any special effects which may be featured at the event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.
16. Dispute Resolution
If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties.
If We delay or fail to enforce any of these Terms and Conditions it shall not mean that We have waived our right to do so.
We shall be entitled to assign any of our rights and obligations under these Terms and Conditions provided that your rights are not adversely affected.
If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
20. Force Majeure
For the purposes of these Terms and Conditions, “Force majeure” means any cause beyond our control including, without limitation, act of god, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force majeure. This Clause does not affect the terms of Clause 6.
21. Amendments and Variations
We intend to rely on the written terms set out here in this document as well as any written terms and conditions of the Venue and the promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that you consider has been agreed.
22. Entire Agreement
These Terms and Conditions, and the terms and conditions of the Venue and the promoter and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties.
Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not) other than as expressly set out in these Terms and Conditions.
Nothing in this clause shall operate to limit or exclude any liability for fraud.
23. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in all respects in accordance with Scottish law and the parties agree to submit to the exclusive jurisdiction of the Scottish courts.
Questions relating to our Terms and Conditions should be emailed to email@example.com.