Accessibility Steward

Duration:

This is a temporary position from 5 August to 29 August 2026. You will work a minimum of 38.5 hours per week, usually between 18:00–00:00 Monday to Friday and 15:30 – 00:00 on Saturdays. You may be required to work additional hours when needed. There may also be opportunities to work extra shifts during the Castle Concerts period (10–19 July 2026).

Job Purpose Summary:

To deliver inclusive, high-quality customer service that supports 
diverse access needs and enhances the guest experience. Seeking 
kind, patient, and articulate individuals with a passion for 
accessibility and inclusive events.

Key Duties and Responsibilities:

• Provide assistance to guests who have additional needs in a friendly and engaging way – including wheelchair pushing on ascent to the venue.
• Be able to confidently assist customers with varying levels of physical and mental conditions while maintaining a positive demeanour
• Provide support and assist with reseating guest(s) with accessibility needs.
• Confidently use radios to communicate with colleagues if necessary.
• Understand the security and safety plans and their role in it.
• Be familiar with the layout of the site and assist the audience by giving directions to facilities.
• Investigate any disturbances or incidents, reporting any issues to supervisors.
• Deliver the Personal Emergency Evacuation Plan (PEEP) for access customers if applicable.

Essential Criteria:

• Have experience working with vulnerable individuals or people with additional needs.
• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• Must be able to lift, carry, and/or hold 75lbs or more.
• Have a professional and caring nature for the challenges faced by our customers with varying levels of physical and mental conditions.
• Have a positive demeanour – able to remain calm, helpful, and work well in a high pressure, high demand role.
• Over 18 years of age.

Desirable Criteria:

• Experience in theatre or other entertainment venues.
• Experience in a customer care environment or public facing role.
• Experience in healthcare or another carer role.
• First Aid Training.
• First Aid.

Deadline for applications: Sunday 12 April 2026