Following the cancellation of the 2020 Show, what happened to customer’s tickets?
All customers who had purchased a ticket for the 2020 Show were offered the option to transfer their ticket to 2021 or receive a full refund. All refunds have now been issued.
All customers who have chosen to transfer their ticket will be given a priority window when tickets go on sale for the 2021 show to allow them to choose their new dates and seats. This exchange will happen at no extra cost to the customer. The Tattoo will be in touch via email with more information when the dates have been confirmed.
Where did my refund go?
Refunds have now been issued.
- If you paid by card, the full amount of your booking will be paid back to the original payment card – including the booking fee. This may take up to 10 working days to reach your account.
- If you paid by card but you know your details have since changed, please contact us on +44 (0)131 225 1188.
- If you paid by cash, our Box Office will have attempted to contact you directly.
- If you paid using Apple Pay or WeChat, monies have also been refunded directly to the paying account.
- If you purchased your ticket through an independent travel company or supplier, refunds will be issued by them. We are working closely with our partners to ensure refunds are in full.
What if I’ve changed bank account or credit card provider?
Your refund has been issued to your bank or credit card provider and they will endeavour to identify your new details and complete the refund. You do not need to do anything. However, should you have any questions please contact your card provider directly for clarity on their process.
If they are unable to complete the refund, they will return the monies to the Tattoo. At this point, we will be able to process a refund to the new card details you provide to us. Unfortunately we cannot begin this process until we have confirmation that your card provider has failed to contact you, and we therefore recommend that you speak to your card provider in the first instance.
I have chosen to my transfer my ticket to next year, what happens next?
The window for transferring your tickets to 2021 has now closed (from midnight BST Wednesday 15th April 2020).
All customers who have chosen to transfer their ticket will be given a priority window when tickets go on sale for the 2021 show to allow them to choose their new dates and seats. This exchange will happen at no extra cost to the customer.
The Box Office Team will be in touch later this year via email with more information regarding the 2021 event.
If you have chosen to transfer and your circumstances subsequently change, we will honour a refund up until 30th November 2020. Please contact us on +44 (0)131 225 1188 should you wish to request this.
One of my group is no longer able to attend in 2021, what will happen to my booking?
If a member of your group is no longer able to attend the Tattoo in 2021, you can request a refund of their ticket, leaving the rest of the ticket booking in the original order standing. You can contact the Box Office at email@example.com or +44 (0)131 225 1188 to request this. Please note that any refunds will be issued to the original payment card.
I chose to donate my ticket money, in full or part, to The Royal Edinburgh Military Tattoo, what will my money be used for?
The Royal Edinburgh Military Tattoo’s charitable purposes are at the heart of everything it does, and the organisation is proud to support many military and arts charities. By donating you are supporting our Service men and women and helping to develop and uphold the musical traditions at the heart of our performance. Over the years The Royal Edinburgh Military Tattoo has given over £12m to charity, and since 2016 has committed to donating £1m annually.
All donations will be made directly to The Royal Edinburgh Military Tattoo (Charities) Limited, registered charity number SC018377.
As the event is cancelled, will you cover my travel and accommodation losses?
Unfortunately, we are unable to take responsibility for other costs incurred and encourage you to contact any travel and accommodation providers to discuss their refund policy.
How much will tickets for 2021 cost? Will the price increase because 2020 was cancelled?
We won’t know the price for tickets for the 2021 event until later in the year. However, tickets transferred from the 2020 show will be honoured at this year’s price.
When will the 2021 show take place?
The 2021 show will take place from 6-28 August 2021.
Why wasn’t the Tattoo just postponed?
The scale of the COVID-19 pandemic is constantly evolving, and we are taking our role as a large-scale event seriously. Each year, The Royal Edinburgh Military Tattoo brings together a global cast of over 1000 military and folkloric performers to perform on the Esplanade of Edinburgh Castle. The planning for each season starts as much as 4 years ahead with long lead times for preparation and investment. This demands that decisions on the availability of infrastructure, performers and technical support must be made well in advance and, in light of current restrictions, a simple postponement would not be practical.
Accordingly, a timely decision has been made to cancel the entire 2020 season and plans are now being developed for a full return in 2021. The Tattoo will be by no means idle. We have a broad responsibility to a wide stakeholder community of customers, performers, suppliers and partners and now, an imperative part to play in the local, regional, national and international recovery. We look forward to uniting cultures and nations again to celebrate the Tattoo’s 70th when it is safe to do so.