Ticket Sales Assistant (Seasonal)

Job type




Reports to

Assistant Box office Manager

Job purpose summary

Support visitors to The Royal Edinburgh Military Tattoo, in arranging their visit to this spectacular event on the Castle Esplanade, along with planning other exciting activities to enjoy while in Edinburgh.

Key duties

A first-class ambassador for The Royal Edinburgh Military Tattoo and the city of Edinburgh, you will be required to:

  • Provide excellent customer service
  • Correspond with members of the public and travel trade from around the world, by email, telephone, and face to face
  • Advise and assist in the processing of bookings for tickets and hospitality packages, along with handling the administrative tasks arising from this sale
  • Promote basket extras included within a ticket sales journey
  • Offer, when required, assistance to customers booking tickets online
  • Process membership sales
  • Process merchandise sales
  • Assist in the allocation of tickets for travel trade partners

Essential skills/characteristics

  • Confident
  • Articulate and well-presented
  • Numerate
  • Hardworking and reliable

Essential qualifications/experience

  • Previous experience of, and a genuine desire to, work in a customer interactive environment
  • Excellent administrative skills
  • Excellent computer skills, in particular a working knowledge or MS Word, Outlook and Excel
  • A flexible attitude
  • The ability to work under pressure and without supervision
  • A knowledge of the city of Edinburgh
  • Knowledge of a foreign language would be advantageous but not essential.


 £9.50 p/h 

Closing date

3rd October 2021

Further information

How to apply