Ticket Sales Assistant

Job type



1 Cockburn Street

Reports to

Assistant Box Office Manager

Based at the Tattoo HQ, you will work closely with the core team to support an audience of over 220,000 people arrange their visit to the spectacular event on the Castle Esplanade and other exciting activities while in Edinburgh. Customer service and attention to detail are key. Minimum 35 hours on a rota (likely to include weekends) 9am-5pm May-July and September-October then between 9am-11pm during August. Real living wage of £9.30/hour. May to end of August or October. Potential for a permanent role.


Temporary positions are available between 18 May to 29 August 2020 and 18 May to 30 October 2020 (with the possibility of an extension depending on our business needs and your availability).

Your normal working week is 35 hours, however during the Tattoo period (7-29 August) you will be expected to work hours in excess of this. From May to July these hours will be arranged between 0900 and 1700 Monday to Saturday and in August, hours will be arranged between 0900 and 2300 Monday to Sunday, on a rota basis.

Training will take place the week commencing 18 May 2020

Job Purpose Summary

Support an audience of over 220,000 people to arrange their visit to this spectacular event on the Castle Esplanade along with planning other exciting activities while in Edinburgh.

Key Duties

A first class ambassador for The Royal Edinburgh Military Tattoo and the City of Edinburgh, you will be required to:

• Provide excellent customer service
• Correspond with members of the public and travel trade from around the world, by email, telephone and face to face
• Advise and assist in the processing of orders for tickets, hospitality packages and merchandise
• Handle the administrative tasks arising from the sale of tickets and hospitality packages
• Offer when required, assistance to customers booking tickets online
• Process membership sales and renewals
• Prepare and despatch Tattoo tickets, hospitality tickets and passes, disabled vehicle passes and resale advice notes
• Assist in the allocation of tickets for travel trade partners

Essential Skills/ Characteristics

• Confident
• Articulate and well-presented
• Numerate
• Hardworking and reliable

Essential Qualification/ Experience

• Previous experience of, and a genuine desire to, work in a customer interactive environment
• Excellent administrative skills
• Excellent computer skills, in particular a working knowledge or MS Word, Outlook and Excel
• A flexible attitude
• The ability to work under pressure and without supervision
• A knowledge of the city of Edinburgh

Knowledge of a foreign language would be advantageous but not essential.

How to apply

Applicants should read Job Descriptions before completing this form – available at   Please email your completed form as an attachment to or return to ‘Recruitment, The Royal Edinburgh Military Tattoo, 3 Cockburn Street, Edinburgh, EH1 1QB’ for May-starts and fast-track returners before Thursday 12 March 2020 or before Monday 13 April 2020 for all others.

Download application form