Vacancy

IT Assistant

Job type

Seasonal

Location

3 Cockburn Street, Edinburgh

Reports to

IT Executive

To assist the IT Executive in ensuring the smooth running of computer systems, providing first-line IT support and IT/data administrative duties.

About the Tattoo

The Royal Edinburgh Military Tattoo is a world-class event, rooted in Scottish tradition, offering audiences an experience like no other. Performed to a live audience of 220,000 each year on the iconic esplanade of Edinburgh Castle, the Tattoo showcases creativity through music, precision performances and dance from military and cultural acts from around the globe.

The success of the Tattoo relies on the connection of performers, staff, and audiences and this enables us to contribute to Services and Arts charities each year. We’re looking for enthusiastic, passionate, and personable people to work with us and join our world-class team.

Duration

This is a temporary position from mid-May to late-August.  The normal working week is 35 hours between 0900-1700 Monday to Friday.  However, in the immediate lead up to and during the event period (July-August) the successful candidate will be required to work additional (paid) hours including evenings and weekends.

Key Duties and Responsibilities

IT Support 

  • Maintain IT support logging procedures
  • Troubleshoot system and network problems
  • Diagnose hardware/software faults 
  • Provide first-line IT support 
  • Identify and escalate situations requiring urgent attention
  • Liaise with external IT support providers
  • Manage the IT Support email account
  • Document the outcome of support calls/emails to facilitate the resolution of common queries
  • CRM/Data management support and administration

Business Technology 

  • Produce and maintain IT procedural documentation
  • Compile and maintain an accurate inventory of computer hardware (including mobile telephones) and software 
  • Install new computer hardware/software
  • Report hardware faults to external companies
  • Set up user accounts, permissions and passwords
  • Assist in the co-ordination and implementation of website updates
  • Undertake the day-to-day backup systems including the rotation of backup tapes 
  • Assist in the implementation of IT developments
  • Manage Telephone system

Event Related Duties 

  • Assist with the security pass system 
  • Assist in the set-up of CCTV, internet and Wi-Fi connections, TV loops and liaise with other parties
  • On call support out of hours during events

Essential Criteria

  • Excellent IT skills together with a working knowledge of MS Word, Outlook, Excel, and Access
  • Knowledge of the Windows operating system
  • Good communication skills
  • Ability to work under pressure and without supervision
  • Experience in an IT support environment
  • Genuine enthusiasm and a flexible attitude

Desirable Criteria

  • Qualification in computer science or IT technology

How to apply

Apply now online

The closing date for applicants is Sunday 29 May.

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