Front of House (Event Steward)
This is a temporary position from 1-24 August 2019 with a period of staff training on 22, 24 & 31 July. Your normal working week is one of 41 hours although you may be required to work hours in excess of this. These hours are arranged between 1700-2330 hours daily Monday to Friday and 1630-0100 hours on Saturday, you will be on duty every performance night.
Key Duties and Responsibilities
• Put in place road closures and queue management systems.
• Carry out pre-event safety checks in designated area, ensuring that all safety equipment is in place and there are no hazards.
• Understand responsibilities towards the health & safety of all categories of audience (including those with special needs and children), other staff and themselves.
• Be familiar with the layout of the site and able to assist the audience by giving information about the available facilities including first aid, toilets, water, welfare and facilities for people with special needs.
• Oversee entrances, exits and other strategic points: e.g. doors or gates which are not continuously secured in the open position while the event is in progress.
• Control or direct the audience who are entering or leaving the event, to help achieve an even flow of people into and from various parts of the venue.
• Recognise crowd conditions to ensure the safe dispersal of audience and the prevention of overcrowding.
• Assist in the safe operation of the event by keeping gangways and exits clear at all times and preventing standing on seats and furniture.
• Investigate any disturbances or incidents, reporting to supervisors any issues.
• Ensure combustible refuse does not accumulate.
• Respond to emergencies (such as early stages of a fire), raising the alarm and taking the necessary immediate action.
• Be familiar with the arrangements for evacuating the audience, including coded messages and undertaking specific duties in an emergency.
• Communicate with Event Control in the event of an emergency.
• Be polite, welcoming and friendly and ready to offer assistance to the audience at all times.
Skills – Essential
• Excellent communication skills
• Written and verbal literacy
• Approachable and helpful
• A positive attitude
• Over 18 years of age in order to comply with licence requirements
Skills - Desirable
• Experience in theatre or other entertainment venues
• Experience in a customer care environment or public facing role
• Foreign language skills
• First Aid
Qualifications/Training – Desirable
• Security Industry Authority licence holder
• Military training