Box Office/Customer Service Assistant (Seasonal)

Job type



1-3 Cockburn Street, Edinburgh

Reports to

Box Office Manager

Join the sales team of The Royal Edinburgh Military Tattoo as a temporary Box Office/Customer Service Assistant. Working with the Head of Sales and Box Office Manager the successful candidate will be required to maintain the high standards expected of an event such as The Royal Edinburgh Military Tattoo.


This is a temporary position from 12 November to 20 December 2018. Subject to business requirements and candidates’ availability, you may be asked to return for a short period in the new year from 3-31 January 2019. The normal working week is one of 35 hours Monday to Friday, however you may be required to work hours in excess of this. These hours will be arranged between 0900-1700 Monday to Friday. This position may be extended to full-time permanent for the right candidate.

Key Duties:

• Provide best customer service
• Respond to written, telephone, and face-to-face enquiries from members of the public and travel trade from around the world
• Process orders for tickets, hospitality packages and merchandise using a computerised ticketing system
• Check and despatch order confirmations
• Process membership sales and renewals
• Process cash and credit card payments
• Handle the administrative tasks arising from the sale of tickets, hospitality and memberships
• Maintain customer database records
• Maintain Announcement file

Qualities - Essential:

• A first class ambassador for The Royal Edinburgh Military Tattoo
• Confident
• Articulate and well-presented
• Numerate
• Hardworking and reliable

Skills/Qualification/ Experience – Essential:

• Previous experience of, and a genuine desire to, work in a customer-facing environment
• Excellent administrative skills
• Excellent computer skills, in particular a working knowledge or MS Word, Outlook and Excel
• A flexible attitude
• The ability to work under pressure and without supervision
• A knowledge of the city of Edinburgh
A knowledge of a foreign language would be useful but not essential.

How to apply

Please send your CV and covering letter to by no later than Sunday 28 October 2018.

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