Assistant Receptionist

Job type



Edinburgh Castle Esplanade

Reports to

Governance and Legal Executive Assistant

Assisting with a range of tasks to support the smooth operation of the iconic Edinburgh event and day-to-day running of the Tattoo office, as summarised below, under the general direction of the Governance and Legal Executive Assistant and supervised on a day-to-day basis by the Receptionist to whom you are expected to provide regular feedback.


This is a temporary position from Apr/May to September 2019. The normal working week is 35 hours between 0830-1730 Monday to Friday. However during the event period (1-24 August) you will be required to work additional (paid) hours including Saturdays.

Key Duties and Responsibilities

Event Related Duties

• Represent the company positively in interaction with performer groups, seasonal staff, event contractors and partner organisations.
• Record and facilitate return of event lost property.
• Support seasonal recruitment, collation of nightly information packs and additional administrative duties relating to the event.

Receptionist (The Royal Edinburgh Military Tattoo and tenants)

• Contribute to positive first impressions of the offices.
• Welcome and manage all visitors to main office building, including sign in procedures, health and safety instructions and issuing access cards.
• Maintain appearance of reception and common areas throughout the building.
• Assist with the facilitation of building maintenance contractors, cleaners and other property management matters.

Office Administration (The Royal Edinburgh Military Tattoo only)

• Answer incoming telephone calls/queries and forward calls as appropriate.
• Manage The Royal Edinburgh Military Tattoo visitors until handover to their point of contact.
• Assist with maintenance of basic office catering supplies and specific catering requests.
• Where time allows, assist with basic conference facility management.
• Assist the coordination of incoming/outgoing post and deliveries.
• Assist the coordination and collection of recycling/waste.
• Undertake basic administrative tasks for the Business Support Team.
• Other duties as reasonably required by your Manager.

Skills – Essential

• Good interpersonal skills
• A positive and flexible attitude
• Ability to work to instruction and deadline
• Good administrative skills
• Good computer skills, in particular a working knowledge of MS Office
• Attentive to detail

Skills - Desirable

• Good understanding of protocol and precedent
• Experience in Customer Relationship Management Software

Qualifications/Training – Essential

• Experience in customer service
• English at Higher/A level (or equivalent)

Qualifications/Training – Desirable

• Certificates/training in MS Office software packages

How to apply

Applicants should read Job Descriptions before completing the form. Please email your completed form as an attachment to or return to ‘Recruitment, The Royal Edinburgh Military Tattoo, 3 Cockburn Street, Edinburgh, EH1 1QB’ before Monday 8 April 2019.

Download application form

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